FREQUENTLY ASKED QUESTIONS

How can I customize my uniform?
Select a design and add your company logo, name and contact details. Choose from the styles and sizes offered on that product page. We send a final design proof for you to review under the five-calendar-day reply rule below.

How do I choose the right size?
Open the product size chart, select the chart for your garment style, and compare the measurements with a garment that fits you well. Different styles can have different measurements.

Custom uniforms are not chemical-protective equipment. Use the PPE required for your task and follow chemical product labels and workplace safety procedures.

How long do I have to review my design?
Reply within 5 calendar days after we send your final design proof. Approve the proof or reply with your requested changes. If you do not reply by the deadline, we treat the proof as approved and proceed to printing and shipping. A reply requesting changes is not silence. See our payment and order policy.

Can I modify or cancel my order?
Contact support@printfrenz.com as soon as possible and include your order number. See our return and cancellation policy for the current cutoff, eligibility and any applicable charges. Review your final design proof carefully and reply within the review window.

Do you offer team discounts?
Eligible items receive 5% off at 5 items, 10% off at 10 items, and 20% off at 20 items. Your cart confirms the final discount. For 30+ items, contact support@printfrenz.com for a quote.

Which payment methods can I use?
Use one of the payment methods offered at checkout. Available methods can depend on your country and checkout provider.

How long will my order take?

• Production: 3–5 business days after your explicit approval or the 5-calendar-day review deadline if you have not replied.
• Shipping: a further 7–15 business days after production.

The review window starts when we send your final design proof. A reply requesting changes is not silence. These are separate stages, not calendar-day delivery guarantees. Time spent reviewing or revising your design is additional. Weekends, holidays and carrier/customs delays can affect arrival.

Is shipping free?
The current shipping promotion applies to eligible orders of 5+ items when the selected shipping rate is $5.99 or less. Higher-priced shipping rates are excluded. Your checkout confirms the available destinations, rates and final charge.

How do I track my parcel?
We email a tracking number when your order ships. Check your spam folder or contact support if you need help. See the shipping policy for more information.

How do I report an issue?
Manufacturing defects reported within 30 days of delivery are eligible for return, exchange or refund support. Email support@printfrenz.com with your order number and clear photos of the issue. Do not send a return before receiving instructions from support.

Which returns or exchanges are eligible?
Please read our return and refund policy for eligibility, size exchanges, cancellation terms and any applicable costs. Review the size chart before ordering and reply to your final design proof within the review window.

Follow the care label supplied with your garment. For routine washing, wash cold with similar colors and use low heat or hang dry as directed by that label. Do not add bleach to the laundry or iron directly on printed areas.

A resistance claim does not mean a garment is safe for chemical exposure or suitable as PPE. Do not use the uniform in place of required protective clothing.