Shipping Policy

Final design review and production

We send you a final design proof to review. You have 5 calendar days from when we send the final proof to approve it or reply with your requested changes. Calendar days include weekends and holidays.

If you do not respond within those 5 calendar days, the final proof is treated as approved, and your order proceeds to production and shipping. A reply requesting changes is not silence; we continue the design discussion before proceeding. When a revised final proof is sent, its 5-calendar-day review window starts from that send date.

Production takes 3–5 business days after you approve the final proof or the no-response review window expires. Shipping then takes a further 7–15 business days after production. Business days exclude weekends and holidays. Design preparation and revision time is additional; these are estimates, not guaranteed delivery dates.

Shipping rates and delivery estimates

Standard shipping is $5.99 where available. The current promotion provides free shipping on eligible orders of 5 or more items when the selected shipping rate is $5.99 or less. Rates above $5.99 are excluded. Available destinations, services and the final shipping charge are shown at checkout. Shipments include tracking.

Production and shipping are separate stages. High order volume, holidays, carrier delays and customs processing may extend delivery. We will contact you by email or telephone if a significant delay is expected.

Shipping address and tracking

We do not ship to P.O. boxes. Check your delivery address before placing your order.

We email your tracking number when your order ships. Tracking may take up to 48 hours to become active. You can find tracking information in your order details or have it sent directly to your mobile phone. If tracking information is available, you can also use our order tracking page. The shipping method for your package will be listed in your account and in your shipment confirmation e-mail.

Manufacturing defects

If your product has a manufacturing defect, contact us within 30 days of delivery for eligible return, exchange or refund support. See our Return and Refund Policy for reporting and return instructions.

For help, email support@printfrenz.com with your order number.