Payment & Order
1. Payment
At Printfrenz, we accept all major credit cards and Paypal. Payment must be made in full before shipment.
Your order is made to your chosen design. Payment confirmation starts order preparation, not physical printing. Production follows the final-design review process below.
Proceed to checkout and choose an available payment method. The methods shown at checkout can vary by location and payment provider.
Check your order details, delivery address and total before confirming payment. Keep your order confirmation for reference.
Payments are handled by the payment provider selected at checkout. Never email us your full card number, security code or account password.
For information about how Shopify, payment providers and other service providers handle personal information, see our Privacy Policy.
There may be several reasons for why payment for an order has failed. Reach out to our Customer Service Team via email: support@printfrenz.com with subject 'Fail Payment' and provide your details and/or screenshot of trouble (if can).
2. Order
Once you've successfully placed your order online, you will receive an email containing the details of your order.
If your order shows Payment Pending or you are unsure whether a payment succeeded, check your confirmation email and contact support before attempting another payment to help avoid a duplicate charge.
Final design review and production
We send you a final design proof to review. You have 5 calendar days from when we send the final proof to approve it or reply with your requested changes. Calendar days include weekends and holidays.
If you do not respond within those 5 calendar days, the final proof is treated as approved, and your order proceeds to production and shipping. A reply requesting changes is not silence; we continue the design discussion before proceeding. When a revised final proof is sent, its 5-calendar-day review window starts from that send date.
Production takes 3–5 business days after you approve the final proof or the no-response review window expires. Shipping then takes a further 7–15 business days after production. Business days exclude weekends and holidays. Design preparation and revision time is additional; these are estimates, not guaranteed delivery dates.
If your product has a manufacturing defect, report it within 30 days of delivery for eligible return, exchange or refund support. Read our Return and Refund Policy for reporting instructions, cancellation terms and other eligibility conditions, and our Shipping Policy for shipping details.